Refunds & Cancellations

Group Swim Lessons Refund Policy

Refund requests must be submitted online via our Refund Form.         

• A full refund will be granted if requested by two weeks before the start of your swim session.
• A 50% refund will be granted if requested by one week before the start of your swim session.
• No refunds are granted less than one week before your swim session, although you may reschedule to another swim session in the calendar year based on space availability.

Once a swim session begins, there are no refunds or rescheduling. There is no pro-rated cost if your child cannot attend the entire swim session. Lessons that are canceled due to weather will be rescheduled. 

Private Swim Lessons Refund Policy

Participant may withdraw from private swim lessons at any time; however, all services are non-refundable. 

Participant agrees to expiration date of sessions as indicated in their Campus Recreation Portal account. Failure to use all sessions before expiration will result in the forfeiture of the remaining sessions.

Cancellations/Rescheduling: Participants must request any cancellation/rescheduling at least six (6) hours before a scheduled appointment. Failure to do so will result in the loss of your session and participant will be charged. Participant should contact the swim instructor directly to cancel/reschedule a session.

Late policy: Swim instructors are obligated to wait only 10 minutes for no-show participants. After 10 minutes, participant will be charged as a cancellation. Sessions that start late will end on time. If participant will be late, please have the courtesy to contact the instructor. Buddy sessions with only one participant arriving will still charge both participants and the lesson will continue. 

Lifeguard/WSI Course Refund/Transfer Policy

Payment is due in full at the time of registration. There are no refunds for lifeguarding and WSI courses. 

Participants who cannot attend all of their registered course dates may transfer to another course within one year based on space availability.  To reschedule fill out a Transfer Request Form a minimum of two weeks prior to a new course start date with a request to attend; no spot will be automatically held. 

CPR Course Refund/Transfer Policy

Refund requests must be submitted online via our Refund Form.

• A full refund will be granted if requested by one week (7 days) before the skills session.
• A 50% refund will be granted between 48 hours and 7 days before the skills session.
• No refunds are granted less than 48 hours before the skills session, though participants can transfer to another session within the same semester if space permits.
• Participants must be on time; no late arrivals will be permitted.
• The Red Cross does not allow participants to join once the review has started.
• USA faculty/staff who register and pay $20 will be refunded the full amount if s/he completes the course. The Department of Safety and Environmental Compliance will cover the full cost of the certification.

Facility Rental Refund Policy

• Payment must be made in full 48 hours prior to the event.
• All cancellations must be made through our Refund Form.
• Events canceled before payment is made are not subject to any additional costs.
• Events canceled after payment is made are not eligible for refund.
• Events may be rescheduled depending upon departmental usage of the area.
  • If your event is interrupted/canceled due to inclement weather, we will:
    • Reschedule your event to the closest date/time possible.
    • Host your event in an alternative location within our facility.  

Membership Cancellation Request

Memberships are a 12-month commitment and are not refundable. Cancellation requests must be submitted online via our Membership Cancellation Form. No phone calls or emails will be accepted as a form of cancellation. A 30-day notice is required for all cancellations. Members will be contacted via email once the form has been received and processed. Any stoppage in membership will result in the initiation of a new 12-month contract. For payroll deduction members, cancellations received after the payroll deduction has been submitted will be processed on the next paycheck.

Outdoor Adventures Trip Refund Policy

Due to confirmation dates set by some trip vendors, our refund and cancellation dates are trip-specific. Details are in each trip's description on the Campus Recreation Portal and in the receipt that is emailed upon registration.

If a trip is canceled by Campus Recreation and Wellness, then registrants will receive a full refund. 

Outdoor Equipment and Games Refund Policy

Members may cancel their outdoor equipment and games rental by emailing outdooradventures@luatchoisam.com prior to payment. Once payment is received, there are no refunds for inclement weather, canceled trips, or early returns. 

Personal Training Refund Policy

Participant may withdraw from any fitness/wellness service at any time; however, all services are non-refundable. 

Participant agrees to expiration date of sessions as indicated in their Campus Recreation Portal account. Failure to use all sessions before expiration will result in the forfeiture of the remaining sessions.

Cancellations/Rescheduling: Participants must request any cancellation/rescheduling at least 12 hours before a scheduled appointment. Failure to do so will result in the loss of your session and participant will be charged. Participant should contact the trainer directly to cancel a session.

Late policy: Trainers are obligated to wait only 10 minutes for no-show participants. After 10 minutes, participant will be charged as a cancellation. Sessions that start late will end on time. If participant will be late, please have the courtesy to contact the trainer. Buddy sessions with only one participant arriving will be charged for a full session.

Camp Cancellation and Refund Policy

Winter Camps 2024/2025: 

• A full refund will be granted if requested by November 29, 2024.
• A 75% refund will be granted if requested between November 30-December 6, 2024.
• A 50% refund will be granted if requested between December 7-13, 2024.
• There are no refunds if requested on or after December 14, 2024. 

Fill out our refund form to request a cancellation and refund. Camp fees cannot be transferred to another Campus Recreation and Wellness program such as swim lessons or birthday parties. There is no pro-rated cost if your child cannot attend the entire day.

Illness, injury, registering for the wrong session, family emergencies or other extenuating circumstance that warrant missing the entire camp day are held to our above refund policy. 

Please see our camp website for our Summer Camp 2025 refund policy. 

Intramurals Refund Policy

• Intramurals does not grant refunds for play passes or team fees.
• If a league is canceled, a credit will be applied to the participants’ Imleagues account.